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.jpg "AI voice agents and the human touch: A new playbook for SME customer engagement")
AI voice agents and the human touch: A new playbook for SME customer engagement
Keeping customer service human in an AI world Source link
Hundreds of deaths recorded as heatwave continues to grip Europe
At least 101 million Europeans were forecast to swelter in temperatures over 35 degrees on Thursday, with hundreds of people believed to have been killed by the heatwave. Source link
Thousands feared dead in Venezuela quakes as rescuers search rubble
Jorge Rodríguez, who heads Venezuela’s national assembly, says at least 188 people have died, 1,520 people have been injured, and at least 250 buildings have been damaged or destroyed. Source link
The race to understand how and when Thwaites glacier will collapse
The loss of Antarctica’s doomsday glacier would transform our planet. Now scientists are revealing the secrets of this remotest of places, and asking the question: is its demise inevitable? Source link
Where, when and how to watch the 2026 solar eclipse
This August a total solar eclipse is set to be visible across parts of Europe, while a partial eclipse will sweep across about a quarter of the planet – here’s how to catch it Source link
Qantas axes Alice Springs-Melbourne route amid high cost, falling demand
Qantas has axed its direct Alice Springs-Melbourne route after “many decades”, and will also restrict flights between Darwin and Singapore to the peak tourist season. Source link
Australia will strengthen its social media ban
Australia will strengthen its social media ban for young people as a priority amid concerns the powers behind the world-first laws are not strong enough. Source link
Parent asks if 'warning signs' missed after Chinese language school closure
The shock closure of a Chinese language school after 17 years leaves parents and teachers with “unanswered questions” over the school’s financial management. Source link
Hanson faces scrutiny as media landscape shifts around her
Parliament House has been Pauline’s World lately but increased visibility comes with increased scrutiny and this week revealed that One Nation is not untouchable. Source link
In Pictures: HPE & Microsoft IT infrastructure roundtable
A selection of photos from a recent iTnews roundtable lunch at Aria restaurant in Sydney. Source link