technology
Transforming Australian Insurance Operations, Customer Service and Fraud Detection with AI and ML
AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection amid growing regulatory and climate pressures. Source link
Westpac Intelligence Layer breaks cover
A place to access data from 251 systems and deploy AI models. Source link
Optus takes on 450 staff to address triple zero crisis
Sweeping overhaul of call centre and network division procedures. Source link
Westpac finishes replanning its Unite tech transformation
Brings some work forward, pushes out completion. Source link
Fair Work Ombudsman quietly shuts critical technologies board
Critical tech now covered by business and corporate subcommittee. Source link
Optus fast-tracks network operations insourcing from Nokia
Will take on 150 new staff to overhaul “procedures”. Source link
NSW auditor: 'extra agency-led AI policies needed'
Whole-of-government principles insufficient to cover advancing use cases. Source link
Samsung triple zero firmware issue set to grow as inquiry nears
More than one issue involved. Source link
In Pictures: What's Next? Halloween Party
The inaugural iTnews, Digital Nation and techpartner.news Halloween party was hosted at the Establishment in Sydney last night. Source link
Suncorp creates a "clear execution roadmap" for agentic AI
Backs technology to improve customer service and claims processes. Source link